We provide real people answer calls 24/7, 365 days a year. They provide a personalized touch and can handle complex tasks, acting as an extension of your staff.

Call Forwarding: You set up your business phone system to forward calls to the answering service. You can choose to forward all calls, only missed/busy calls, or calls outside of business hours.
Call Handling: The operator answers the call using your company's customized greeting. They follow your provided script or instructions on how to handle the inquiry.
Task Execution: Depending on the service level and your instructions, they can:

• Take a message (name, number, reason for calling).

• Capture and qualify leads.

• Schedule appointments or book services in your online calendar.

• Answer frequently asked questions (FAQs).

• Transfer an urgent call to the appropriate on-call employee.

• Process orders or payments.

Information Delivery: After the call is finished, you receive a detailed message, email, or text notification with all the call information.

The back office is the "unseen" part of the business that ensures the smooth operation of the entire organization and supports the front-office employees.

• Finance and Accounting: Managing financial records, processing invoices, payroll administration, preparing tax returns, and financial analysis.

• Human Resources (HR): Recruiting and hiring staff, managing employee relations, administering benefits, and maintaining personnel records.

• Information Technology (IT): Supporting and maintaining computer systems, networks, software, databases, and ensuring cybersecurity.

• Compliance: Ensuring the company's operations adhere to legal and industry regulations and standards.

• Operations and Logistics: Inventory management, order processing, and coordinating supply chains or manufacturing.

• Administration and Documentation: Record keeping, document management, and general administrative tasks.